FAQs

If you have any further questions, please don’t hesitate to contact us.

Yes it is.

Your data can only be accessed with a username and password and not shared with anyone.

All OTM data is stored offshore, in a secure cloud with optimal redundancies in place to protect against data loss

For Wholesalers: OTM provides you, the wholesaler with ERP solutions to run your business efficiently, protecting your margin and open up your business to collaborate directly with Manufacturers


For Manufacturers: OTM Manufacturer portal gives you, the Manufacturer direct end to end visibility and access to the informal retail supply chain

All OTM users have full control over their account. 

Please follow this link for more info on Manufacturer pricing and this link for more info Wholesaler pricing.

Your internet usage is determined by multiple factors, it is mainly affected by your volume usage.

Yes. System support is given on request, system related issues fall under our free tier.

Hardware and peripheral support are billed on an hourly basis and are dependent on the query.

Dedicated support is always available, the team is continuously monitoring the performance of the platform to ensure that any issues are quickly resolved.

OTM has both online and offline options available.

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Wholesalers Contact Form
Manufactures Contact Form